Support

FAQs

  • Legal
  • Security
  • Features
  • Support
  • Subscription/Cost

Security

Is Legacy secure?

Your Legacy Will and Journal entries are stored on a secure server with sophisticated encryption and the highest level of protection. We use the device you sign up and 2 other devices selected by you along with your id and password to enable secure access.

Where is my personal information stored?

We do not disclose the physical location of our servers (your data will remain in Europe), for an even greater level of security. Rest assured that we apply many different security processes to safeguard your personal information.

Can my personal information be lost?

In theory, any personal information that is stored digitally can be lost. But our high levels of server security and replicated storage really does minimise this risk.

Where can the privacy policy be found?

You can read our Privacy Policy anytime by clicking here www.legacy.co.uk/privacy

Features

Do I need internet access to use the app?

Yes. Legacy is a digital service and you'll need internet access to save changes you make to your Will, and also for any journal entries you want to keep for your loved ones.

Can I update my Will on Legacy at any time if my circumstances change?

Yes, it's free to update your Will as many times as you like using your App. The App will then generate a brand new Will for you and we’ll confidentially destroy your old one.

Do my family members also need Legacy to access my Will?

No. As is normal, your named executors would be responsible for seeing that your wishes are followed, and for the distribution of the memories you've created specifically for your loved ones.

Can I delete my Will?

You could do, but wouldn't it be a shame to miss out on passing on all your amazing Legacy journal entries to your family and friends?

Having the details of your Will stored digitally, along with every precious memory you saved, is the very best way of ensuring that your loved ones are looked after in exactly the way you want them to be, as well leaving them a thoughtful and lasting legacy of your shared time together.

Support

I'm having problems with Legacy, can I get in touch with customer service?

Yes, we'll be happy to help. Simply email us at team@legacy.co.uk and we'll answer any queries about Legacy.

Subscription/cost

How much does Legacy cost?

The Legacy app is free to download and free to use for your first month. After the first month, a monthly subscription fee of £4.99 is payable. Your subscription includes full Legacy features and benefits, as well as the secure storage of your Will for the future.

Are there any storage limits?

Unlimited storage for life is offered to all Legacy customers.

Can I cancel my subscription at any time?

If you ever need to, you can cancel your Legacy subscription at any time by emailing us at team@legacy.co.uk.

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